Privacy Policy

This policy explains what information the Wow Team app (the "Service") collects, how it's used and the choices you have. The Service is run by WOW Its Clean LLC ("we," "us") in Fort Myers, Florida.

Who this covers

The Service is used by business owners (our customers), their team members and their clients. For team member and client information, the business that added you controls that information, and we handle it on their behalf.

Information we collect

• Account information: name, email, phone, business name and password (stored securely, never in readable form).
• Business records: clients' names, contact details and addresses, jobs and schedules, messages, invoices, notes, expenses and receipt photos.
• Job photos: before and after photos taken by team members.
• Location: a team member's GPS location is recorded only at the moment they clock in and clock out, to confirm they're at the job. We don't track location at any other time.
• Billing: handled by Stripe. We never see or store full card numbers.
• Device and notifications: if you turn on phone alerts, we store a notification token for your device. We also keep basic technical logs to keep the Service working and secure.

How we use it

Only to run the Service: show schedules, record time, send emails and phone alerts (job assignments, booking confirmations, job reports, invoices, messages), process subscription payments, give support and keep things secure. We don't sell personal information, and we don't use it for advertising.

Who can see what

• Each business's information is kept separate. Other businesses can't see it.
• Owners see their own business's information. Team members see their own jobs, their own time and the clients on their jobs. Clients see only their own visits, photos, invoices and messages.

Service providers

We use trusted companies to run the Service. They process information only for us:

• Supabase: database, logins and photo storage
• Cloudflare: website hosting
• Resend: sending emails
• Stripe: subscription payments
• OpenStreetMap services (Nominatim, Photon): turning client addresses into map points

How long we keep it

We keep information while the business's account is active. After a business cancels, we keep its data for 60 days and then may delete it. Some billing records may be kept longer where the law requires.

Your choices

• Business owners can edit or delete their business's records in the app, or email us to request a copy or deletion of their account.
• Team members and clients can contact the business they work with, or email us and we'll help.
• You can turn off phone notifications anytime in the app under More.

Security

Information is sent over encrypted connections, access is limited by account role, and photos are stored privately. No system is perfectly secure, but we take reasonable steps to protect your information.

Children

The Service is for businesses and isn't meant for children under 13.

Changes

If we make important changes to this policy, we'll let business owners know by email or in the app.

Contact

WOW Its Clean LLC · Fort Myers, Florida · [email protected]